Incident in IBM Cloud Frankfurt

Incident has been resolved.

The connection has been restored, we are currently testing and monitoring the affected environment. We will keep you posted when everything is confirmed back to normal.

The issue has been narrowed down to a source NAT issue within IBM’s infrastructure, they a currently working on solving this Source NAT issue.

Platform is online but without route to internet due to something still being investigated. Rest assure that all backups will pick up and start running automatically, and you will not need to do any actions from your side. We will update here immediately we have news or resolution from IBM Cloud team..

Right now DevOps team from IBM Cloud are working together with VMware to allocate the network issue. Platform is online but without route to internet due to something still being investigated. Rest assure that all backups will pick up and start running automatically, and you will not need to do any actions from your side. We will update here immediately we have news or resolution from IBM Cloud team..

Troubleshooting are ongoing and we will update this thread as soon as we hear more.

Troubleshooting are ongoing and we will update this thread within the next hour, or as soon as we hear more.

Troubleshooting are still ongoing and we will update this thread within the next hour, or as soon as we hear more.

Network issue has been identified into one specific subnet that are causing the issue. Troubleshooting are ongoing and we will update this thread within the next hour, or as soon as we hear more.

Connectivity from main internet source in IBM Cloud Frankfurt to our infrastructure has been identified as root cause. IBM Devops are troubleshooting gateways, and will update on progress shortly.

There is reported connectivity issues in IBM Cloud Frankfurt. We are monitoring the situation and awaiting information regarding resolution. We will update this thread throughout the period of the incident and as soon as we get updates from IBM. We apologize any inconvenience this might have. Next update will be within the next hour.