Incident at Copenhagen 01 & Copenhagen 02 24/01/20
Major incident
ReVirt DR Hyper-V
ReVirt DR Hyper-V
ReVirt Copenhagen 02
ReVirt DR VMware
ReVirt Backup
Anti-virus
Anti-spam
SSL VPN
VPS
MPLS
any.connect
any.cloud
ReVirt Availability Console
ReVirt365
ReVirt Copenhagen 01
ReVirt DR VMware
ReVirt Backup
15 hours, 11 minutes
Updates
Issue
February 25, 2020 · 13:06 CEST
Root cause of emergency:
Software error by 3rd party vendor at any.cloud core network.
Consequences:
The following services below had issues reaching internet access and customer sites.
Action items:
Issue was located and complementary work was preformed to ensure that the scenario cannot happen again. We are in contact with the 3rd party vendor, to prevent similar scenarios from occuring in the future.