Incident at Copenhagen 01 & Copenhagen 02 24/01/20

Major incident any.cloud Anti-spam VPS SSL VPN MPLS ReVirt Availability Console ReVirt 365 ReVirt Copenhagen 01 ReVirt DR VMware ReVirt DR Hyper-V ReVirt Backup ReVirt Copenhagen 02 ReVirt DR VMware ReVirt DR Hyper-V ReVirt Backup
2020-01-24 17:29 CEST · 15 hours, 11 minutes

Updates

Issue

Root cause of emergency: <br /> Software error by 3rd party vendor at any.cloud core network.

Consequences: <br /> The following services below had issues reaching internet access and customer sites.

Action items: <br /> Issue was located and complementary work was preformed to ensure that the scenario cannot happen again. We are in contact with the 3rd party vendor, to prevent similar scenarios from occuring in the future.

February 25, 2020 · 13:06 CEST

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